CTI Industrial Supply — Delivery & Pickup Policy
Thank you for shopping with CTI Industrial Supply. Please review the following policy regarding how orders are fulfilled, shipped, and picked up. By placing an order with us, you agree to the terms below.
CTI Industrial Supply carries both standard stock products (such as abrasives, coatings, finishing supplies, and equipment) and custom-mixed paints and made-to-order products. Some terms below differ depending on which type of product you order.
Online Orders Are Shipped Only
All orders placed through our website are fulfilled by shipping only. We do not offer in-store pickup for online purchases, including both stock items and custom-mixed products.
Online orders are processed, prepared, and shipped directly to the address provided at checkout. Orders cannot be placed online and then collected in person at our facility or any retail location.
If you need a product the same day or wish to purchase in person, please visit us in-store and complete your purchase at the counter (see In-Store Purchases below).
Why We Don't Offer Buy-Online, Pickup-In-Store
Online orders enter a dedicated fulfillment queue that is separate from our in-store operations, and items are packaged for shipment as soon as they are ready. For custom-mixed products, this queue also includes production and mixing. This workflow allows us to maintain quality and turnaround, but it means online orders are not held at a counter for pickup.
In-Store Purchases
If you would prefer to buy in person, you are welcome to visit us and purchase directly at the counter. In-store purchases are rung up on site and taken with you at the time of sale, subject to on-hand availability. Please note that custom-mixed colors may require additional time to prepare even for in-store orders. If you'd like to ensure a product is available prior to coming in, please use our contact us form.
Location & Hours: CTI Industrial Supply 783 N Grove Rd, STE 101 Richardson, TX 75081 7:30am - 3:00pm CST
Processing & Handling Time
- Stock items: Typically processed and shipped within 5 business days.
- Custom-mixed colors and made-to-order products: Allow 10-21 business days for mixing and preparation before the order ships.
Orders containing both stock and custom items may ship together once all items are ready, or separately, depending on availability. Processing time is separate from carrier transit time. You will receive tracking information once your order ships.
Shipping & Delivery
- Orders are shipped via FedEx, UPS or USPS to the address provided at checkout. We cannot accommodate requests for specific carriers at this time.
- Delivery timeframes depend on your location and the shipping method selected.
- Hazardous materials: Certain products (including aerosols and other flammable items) are classified as hazardous under U.S. DOT regulations and cannot be shipped by air. These items ship by ground service only, and expedited or one-day shipping is not available for them. Any expedited shipping fee charged on a hazardous item will be refunded.
- Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses resulting from an incorrect address provided by the customer.
Returns, Order Changes & Cancellations
- Stock items: Unopened, unused stock products may be eligible for return or cancellation in accordance with our return policy. Please contact us to arrange a return or change.
- Custom-mixed and made-to-order products: Because these are made specifically for your order, cancellations cannot be accepted once a custom color has been mixed or an order has shipped, and custom products are not eligible for return. If you need to make a change to a custom order, please contact us as soon as possible after ordering, and we will do our best to assist before the item enters production.
Questions
If you have any questions about delivery, shipping, or picking up an order, please reach out to us and we'll be glad to help.